Remote tech support using VNC

If you’re in the situation of  providing tech support, try these two articles
on Mac OS X for some interesting strategies to enable your ‘supportees’ to easily give you access to their screens across the net.

How would you like to get the phone call and grab control of their screen just by sending an email? Read on young padawan 🙂

2 Responses to Remote tech support using VNC

  1. Raz says:

    That’s a _lot_ of steps.

    Fog Creek’s Copilot is considerably simpler.

  2. Matthew says:

    Sure – now that Copilot works on everything from OS X 10.2 onwards it is a great choice for emergency work, but it does cost per minute and it does mean you don ‘t get the fun of setting up VNC listeners, servers, Public key authentication, SSH and all that good stuff some people have been putting off getting to grips with 🙂

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: